Business Aviation Insider - September/October 2013 (PREVIEW) - (Page 15)
Like a time machine, a business airplane can greatly reduce the travel time
involved in a businessperson’s workday. So a delay – caused by weather, air
traffic control, a maintenance issue or a schedule change – can have a significant impact on passengers, the flight department and the expectations involved
in the day’s itinerary.
In an on-demand environment, helping passengers
understand the safety and operational limits of the flight
operation is essential to managing those expectations.
“Our passengers are busy professionals, they have
their day plotted out to the minute,” said Greg Voos,
aviation office manager for The Home Depot. “If we can
provide options 72 hours out, before their schedule is
set, that’s a minor issue; less than 24 hours out, it’s more
Most often, delays are caused by weather.
Recently, Home Depot directors were in Atlanta for a
board meeting, and thunderstorms were forecast for that
southern city. The bad weather was expected to cause
delays on return trips for directors taking flights bound for
the Northeast. “So we offered them options,” said Voos.
“We asked each of the directors whether they wanted to
stay at headquarters and extend their meetings or leave
the board meeting early to beat the weather.”
Providing options to passengers – and providing them
early – is often among the highest of priorities for any
flight department facing a weather delay.
C&S Wholesale Grocers is based in Keene, NH, which
often experiences ice, snowstorms and other adverse
“We have fog in Keene in the fall and spring, and we
have to mitigate delays around that,” said Eve Gregory,
dispatcher for C&S Aviation Services. “More than 24
hours out, we’re looking at what the weather will be. If
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