Business Aviation Insider - September/October 2013 (PREVIEW) - (Page 30)
Schedulers and dispatchers (S&Ds)
say planning for the unexpected is the
key to successful flights during winter
weather. Solutions for ice and snow
contamination need to be found. More
time for crews to deal with storms
and freezing temperatures must be
considered, and passengers should be
advised to keep their agendas flexible
when inclement weather looms.
Experience has shown it’s important
to communicate with fixed base operators (FBOs) to obtain rapid and timely
updates on runway conditions, such as
braking action, or to determine when
snow removal is expected, or how long plowing may take, advises Greg Zachok, a flight operations coordinator at Honeywell Aviation.
Morgan Anderson Photography
winter weather demands extra effort from
Good Communication Is Key
“Always start with the FBO,” he said. “FBOs are in touch with airport operations. They know if traffic is getting
in and out.”
Zachok also recommends arranging to park your aircraft in a hangar when freezing conditions are forecast,
particularly when snow and rain are part of the mix. That eliminates having to plan for deicing, which may be
limited at smaller airports, and no less expensive than a warm hangar.
If deicing is unavoidable, make sure
passengers understand it’s vital to be on
time or to tell the crew if they’re running late,
so holdover times can be planned propS&D Sessions at NBAA Convention
erly. Communication between operations,
Schedulers and dispatchers have several opportunities to
crew and passengers is key when trying to
network at the upcoming NBAA Convention, which will be
beat an approaching storm or dealing with
held from Oct. 22 to 24 in Las Vegas, NV.
related ground holds, said Zachok, who
A seminar on developing team leadership skills will be
holds a meteorology degree.
conducted by 2014 S&D Conference keynote speaker
Terri Farish, a scheduler for Chantilly Air,
Betty Shotton, CEO of Liftoff Leadership, on Tuesday,
agrees that effective communication is critiOct. 22 from 2:30 to 4 p.m. An overview of the S&D
cal to managing many winter circumstances.
Conference, presented by Spring Adamo, chairwoman of
“We may offer to drop off a customer at
NBAA’s S&D Committee, will follow.
their preferred airport and pick them up
Also, career guidance can be obtained during the
later. But they should know that deicing
Convention through Wednesday, Oct. 23 at the NBAA
prices vary extremely. We’re very upfront.”
booth, thanks to the Professional Development Program
30 | Business Aviation Insider
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